Terms and conditions

Transfer services

Services offered

Airport, Door-to-door, Transit stops, Cruise Terminal and Hotel transfers

Service Type

Private Transfer

Shuttle Hours of Operation

24/7

Airport meeting instructions

Passengers will be met at the airport arrival area with a name board.

 

Pricing Information

The prices provided include GST. 

 

Booking Inclusions

Vehicles: every booking shall be assumed to be for the cheapest vehicle type that suits the passengers and luggage specified. 

Extras: every booking should be assumed to include the following items.

○ Meet and Greet service

○ Provision for 1 carry-on & 1 check-in bag per passenger. 

 

Service Level Agreement

Servicing passengers

All bookings are fully pre-booked and confirmed. We will service every confirmed passenger.

If We Cannot Service a Passenger

If we cannot service a passenger: we will arrange alternative transport for the passenger.

If we cannot service the passenger AND we cannot arrange alternative transport for the passenger: we will notify your company ASAP so that you can arrange alternative transport for the passenger.

Keeping NZ Look Shuttles up to date

You are required to keep NZ Look Shuttles up to date with any changes that may affect passenger bookings.

 

 

 

 


 

Cancellations and Refunds

In the case of a passenger cancellation, NZ Look Shuttles will follow the cancellation and refund policy listed below.

Your Cancellation and Refunds Policy

24 Hours

Summary of NZ Look Shuttles Cancellation and Refunds Policy

Passenger cancellation greater than 24 hours prior to departure time:

 

● Passenger/Your company contact notifies NZ Look Shuttles by email.

● Passenger/Your company receives zero charge.

 

Passenger cancellation 24 hours or less prior to departure time:

● Passenger/Your company contact notifies NZ Look Shuttles via email.

● NZ Look Shuttles takes 50% payment as standard

 

 

Passenger does not cancel, but fails to board:

● NZ Look Shuttles notifies your company contact of the Passenger’s failure to board.

● NZ Look Shuttles takes 100% payment as standard.

 

 

 

Vehicle details

Vehicle Type

Seating Capacity

Luggage Capacity

Toyota Hiace

11

11

Toyota Granvia

7

7

 

Additional Fees and Surcharges

 Fee/Surcharge Type

Service/Period Included

Additional Cost $ per extra

Meet and Greet Service

Included

No Extra Fee

Airport Parking

Included

No Extra Fee

Out-of-hours Service

Included

No Extra Fee

Child / Booster Seat

1 Included

$15.00 per extra child seat

Public holidays

25% surcharge

 

Christmas/New Years Day

50% surcharge