Terms and conditions
Transfer services
|
Services offered |
Airport, Door-to-door, Transit stops, Cruise Terminal and Hotel transfers |
|
Service Type |
Private Transfer |
|
Shuttle Hours of Operation |
24/7 |
|
Airport meeting instructions |
Passengers will be met at the airport arrival area with a name board. |
Pricing Information
The prices provided include GST.
Booking Inclusions
Vehicles: every booking shall be assumed to be for the cheapest vehicle type that suits the passengers and luggage specified.
Extras: every booking should be assumed to include the following items.
○ Meet and Greet service
○ Provision for 1 carry-on & 1 check-in bag per passenger.
Service Level Agreement
|
Servicing passengers |
All bookings are fully pre-booked and confirmed. We will service every confirmed passenger. |
|
If We Cannot Service a Passenger |
If we cannot service a passenger: we will arrange alternative transport for the passenger. If we cannot service the passenger AND we cannot arrange alternative transport for the passenger: we will notify your company ASAP so that you can arrange alternative transport for the passenger. |
|
Keeping NZ Look Shuttles up to date |
You are required to keep NZ Look Shuttles up to date with any changes that may affect passenger bookings.
|
|
|
Cancellations and Refunds
In the case of a passenger cancellation, NZ Look Shuttles will follow the cancellation and refund policy listed below.
|
Your Cancellation and Refunds Policy |
24 Hours |
|
Summary of NZ Look Shuttles Cancellation and Refunds Policy |
Passenger cancellation greater than 24 hours prior to departure time:
● Passenger/Your company contact notifies NZ Look Shuttles by email. ● Passenger/Your company receives zero charge.
Passenger cancellation 24 hours or less prior to departure time: ● Passenger/Your company contact notifies NZ Look Shuttles via email. ● NZ Look Shuttles takes 50% payment as standard
Passenger does not cancel, but fails to board: ● NZ Look Shuttles notifies your company contact of the Passenger’s failure to board. ● NZ Look Shuttles takes 100% payment as standard.
|
|
|
|
Vehicle details
|
Vehicle Type |
Seating Capacity |
Luggage Capacity |
|
Toyota Hiace |
11 |
11 |
|
Toyota Granvia |
7 |
7 |
Additional Fees and Surcharges
|
Fee/Surcharge Type |
Service/Period Included |
Additional Cost $ per extra |
|
Meet and Greet Service |
Included |
No Extra Fee |
|
Airport Parking |
Included |
No Extra Fee |
|
Out-of-hours Service |
Included |
No Extra Fee |
|
Child / Booster Seat |
1 Included |
$15.00 per extra child seat |
|
Public holidays |
25% surcharge |
|
|
Christmas/New Years Day |
50% surcharge |