RISK & SAFETY INFORMATION
Our Commitment to You
Updated: April 2026
Your safety and wellbeing matter to us. We provide professional passenger transport across a range of services, including airport transfers, medical travel, tourism journeys, and hosted famil programmes.
We maintain high standards across our vehicles, drivers, and operations. At the same time, travel on public roads carries inherent risks. This page outlines those risks, along with the responsibilities we share with you as a passenger.
Nature of Our Service
We operate shared and private shuttle services across urban, rural, and inter-regional routes. All services take place on public roads and are subject to real-time conditions outside of our control.
By travelling with us, you acknowledge that transport services are dynamic and may be affected by traffic, weather, and operational factors.
Key Risks to Be Aware Of
Road & Traffic Conditions
- Traffic congestion, roadworks, and detours can impact travel times
- Road surfaces may vary (including wet, icy, or uneven conditions)
- Incidents involving other road users, while uncommon, can occur
Weather Conditions
- Reduced visibility from rain, fog, or frost
- Severe weather may delay or disrupt services
We adjust driving and scheduling decisions to prioritise safety at all times.
Timeliness & Scheduling
- Flight delays or early arrivals can affect timing
- Earlier passenger delays may impact later pick-ups
- Traffic conditions can change quickly
While we plan carefully, we cannot guarantee exact arrival times. We communicate any delays as early as possible.
Passenger Health & Wellbeing
- Fatigue or discomfort during travel
- Medical events during journeys
- Mobility challenges when entering or exiting vehicles
Our drivers provide practical support and can arrange emergency assistance if needed. However, we are not a medical transport provider.
Entering & Exiting Vehicles
- Risk of slips, trips, or falls
- Uneven ground or weather conditions may increase risk
Please take care and ask for assistance if needed.
Luggage Handling
- Risk of strain or injury when lifting items
- Potential for minor damage during handling or transit
We assist with luggage, but passengers remain responsible for their belongings.
Shared Transport Environment
- Close proximity to other passengers
- Exposure to seasonal illness
We encourage good hygiene practices and may recommend mask use when appropriate.
How We Manage Risk
We actively manage risk through:
- Regular vehicle maintenance and safety checks
- Driver training in safe driving and passenger care
- Real-time communication and operational oversight
- Incident reporting and continuous improvement
- Compliance with all New Zealand transport regulations
Terms of Travel (Key Points)
Bookings & Service Delivery
- Bookings are accepted based on availability
- Shared services may include multiple stops and adjusted routes
- We reserve the right to adjust schedules or vehicle allocation where required
Delays & Service Changes
- We are not liable for delays caused by traffic, weather, road conditions, or third parties
- We will always act reasonably to minimise disruption and keep you informed
Passenger Responsibilities
You agree to:
- Wear a seatbelt at all times
- Follow driver instructions
- Provide accurate booking details
- Advise us of any mobility, health, or special requirements in advance
- Behave in a respectful and safe manner
We may refuse service where passenger behaviour compromises safety.
Luggage & Personal Items
- Passengers are responsible for their personal belongings
- We take reasonable care but are not liable for loss or damage beyond our control
Health & Fitness to Travel
- You are responsible for ensuring you are fit to travel
- If you have specific medical needs, please inform us ahead of time so we can assess how best to support you
For Travel Trade & Famil Participants
If you are travelling as part of a hosted famil programme, this page forms part of your pre-travel risk disclosure.
By participating, you acknowledge that:
- You have reviewed and understood the risks outlined above
- You accept that conditions may change on the day of travel
- You agree to follow all safety instructions provided
Shared Responsibility
We commit to delivering a safe, professional service.
In return, we ask that you travel with awareness, communicate openly, and follow guidance from our team.
Questions or Additional Information
If you have any questions before your journey, please contact us. We’re here to make sure you feel informed, comfortable, and well prepared.
