Daytime arrivals

Flights arriving between 0700-1900.

After collecting your luggage, please walk outside and around to door 1. Your driver will park there to meet you.

All external doors of the terminal are clearly marked.

AFTER-HOURS arrivals

Flights arriving between 1900-0700.

Domestic: Your driver will wait at luggage claim.

International: Your driver will wait in the arrivals hall.

Driver will hold a sign with your name, group or conference.

We only send a driver when we’re expecting passengers.
If you miss your plane, or it’s cancelled, you need to notify us ASAP.
We track ALL flights, so we’ll know if your plane is just running late.
If you don’t notify us of any changes, and you arrive on a different flight or on a different day, a driver might not be there.

Email/phone/text us as soon as you know there is a delay.

We get it:

Our drivers can be very resourceful if they know there’s an issue, but if we don’t know, we can’t help.

It might seem like a no-brainer, but you need to collect ALL of your luggage after leaving the plane.
If your bag appears to be missing, or you leave any items on the plane, you’ll need to find the airline desk who can assist.
This can take considerable time, so send us a quick email advising you’ll be a few extra minutes and we’ll happily wait.

If you’ve arrived on an international flight, you’ll need to process through customs.
Please note, New Zealand has strict biosecurity laws and you’ll need to declare most food items, and any items used with animals, or items such as camping gear, hiking shoes, bikes, kayaks, etc.
For more information, see what MPI says.