Here's how we help you
Around midnight it’s a very busy time at arrivals, with up to 10 international flights arriving in quick succession. Here are some helpful tips for finding us when you arrive.
THE QUICK LIST
FIND YOUR DRIVER
Your driver will be there when your plane lands.
For international flights
- Collect your luggage and process through customs and biosecurity.
- Your driver will wait in the arrival hall.
- Look for the sign pictured below.
- If you can’t find your driver, send a text to Heather advising where you are waiting. Phone: +64278877701
- There is plenty of seating, a cafe, a convenience store, and facilities available (even at midnight), should you need to wait.
tell us when things change
- We only send a driver when we’re expecting passengers.
- If you miss your plane, or it’s cancelled, you need to notify us ASAP.
- Our email is firstname.lastname@example.org and there is FREE WIFI in most airport terminals.
- We track ALL flights, so we’ll know if your plane is just running late.
- If you don’t notify us of any changes, and you arrive on a different flight or on a different day, a driver might not be there.
WHAT TO DO WHEN THINGS DON'T GO TO PLAN
Email us as soon as you know there is a delay.
We get it:
- Flights are cancelled
- People miss flights
- Customs can take FOREVER
- Bags go missing
Our drivers can be very resourceful if they know there’s an issue, but if we don’t know, we can’t help.
in case it's not obvious
COLLECT YOUR LUGGAGE
- It might seem like a no-brainer, but you need to collect ALL of your luggage after leaving the plane.
- If your bag appears to be missing, or you leave any items on the plane, you’ll need to find the airline desk who can assist.
- This can take considerable time, so send us a quick email advising you’ll be a few extra minutes and we’ll happily wait.
CUSTOMS & BIOSECURITY
- If you’ve arrived on an international flight, you’ll need to process through customs.
- Please note, New Zealand has strict biosecurity laws and you’ll need to declare most food items, and any items used with animals, or items such as camping gear, hiking shoes, bikes, kayaks, etc.
- For more information, see what MPI says.